Managed 1stLine communication integration.
No provider account or number to run yourself.
1stLineby Burava
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Communication
Escalation that can call and text.
Use managed 1stLine communication on paid plans, or bring a supported Telnyx/Twilio account and number on free plans.
Escalation communication rules
SMS + voice, built into the path.
SMS
Short escalation messages.
Text stays inside communication rules.
Voice
Calls for the moments that need reach.
Voice sits on the same escalation rules.
Actions
Assign or escalate from the call.
Responders can execute alert assignment or escalation actions directly by phone.
Paid plans
Managed by 1stLine.
Use the hosted communication integration instead of operating a provider account or number.
Free plans
Bring your own.
Connect a supported account with your own phone number.
Telnyx
Twilio
Setup choices
Pick the communication model. Keep escalation sharp.
Your Telnyx or Twilio account.
Use a supported provider with your own phone number.
Assignment and escalation actions by phone.
Responders can move the alert from the call.
SMS and voice belong to escalation communication rules.
Channels stay tied to the escalation path.