Incidents

Incidents for work that needs a shared record.

Not every high-priority alert should become an incident. Start one when response needs coordination, history, and a postmortem.

Incident record Created from an alert or template
  1. 01Start deliberatelyCreate from an alert, or start manually from a template.
  2. 02Keep the record movingHistory and metrics stay attached as the work changes state.
  3. 03Close with contextThe markdown postmortem starts with timeline and metrics.
Postmortem
Updated: 5/11/2026, 9:43:50 PM
Markdown

Postmortem: Incident: New database write failure

Summary

Initial postmortem generated when the incident was closed.

Impact

TBD

Root Cause

TBD

Resolution

TBD

Follow-up Actions

  • TBD

Metrics

  • MTTA: unavailable
  • MTTM: unavailable
  • MTTR: 21s (computed)
Incident history and events

2026-05-11T19:43:26.574Z - created (none -> open) by Danylo Hotvianskyi

{
  "source": "incident",
  "alert_instance_uid": "67dfdf67-a4fe-416f-850e-dc547951aeb4",
  "incident_alert_instance_uid": "67dfdf67-a4fe-416f-850e-dc547951aeb4"
}

2026-05-11T19:43:45.987Z - incident_joined by Danylo Hotvianskyi

{
  "responder": "Danylo Hotvianskyi",
  "member_type": "user"
}

2026-05-11T19:43:50.042Z - resolved (open -> resolved) by Danylo Hotvianskyi

{
  "changed_fields": [
    "status",
    "resolved_at"
  ]
}

How it works

Incident work stays separate from alert noise.

Promote only when it helps.High-priority alerts can stay alerts. Start an incident when the response needs a shared owner, timeline, and review record.
Start from alerts or templates.Create an incident from the alert context, or open one manually from a prepared template when the issue starts elsewhere.
Postmortems stay in markdown.Teams can close with a readable markdown postmortem that remains easy to edit, store, and review.
01 Incident history records the changes that matter during response.
02 Metrics are calculated from the incident record instead of reconstructed later.
03 History and metrics are added to the postmortem automatically.