Pricing
1stLine is in Public Preview.
Pricing is available while 1stLine is in Public Preview. Plan names, limits, included features, and prices may change before general availability.
Public Preview is the recommended plan while 1stLine is still being shaped with early users. There are no limits on users or responders, so you can build escalation for your whole team and every service.
Free
$0/month
- ✓Alert events1,000 accepted alerts processed each month
- ✓Alert historySearchable alert records for 30 days
- ✓Users and respondersNo per-person limits
- ×Surge protectionExtra room for sudden alert bursts
- ×Event packsExtra 100,000 alert events when needed
- ×First overage graceOne grace period after crossing plan volume
- ×Managed communicationBring your own Telnyx/Twilio integration
Public Preview
$0/month
- ✓Alert events1,000,000 accepted alerts processed each month
- ✓Alert historySearchable alert records for 365 days
- ✓Users and respondersNo per-person limits
- ✓Surge protectionExtra room for sudden alert bursts
- ✓Event packsExtra 100,000 alert events when needed
- ✓First overage graceOne grace period after crossing plan volume
- ×Managed communicationBring your own Telnyx/Twilio integration
Starter
$29/month
- ✓Alert events25,000 accepted alerts processed each month
- ✓Alert historySearchable alert records for 180 days
- ✓Users and respondersNo per-person limits
- ✓Surge protectionExtra room for sudden alert bursts
- ✓Event packsExtra 100,000 alert events when needed
- ✓First overage graceOne grace period after crossing plan volume
- ✓Managed communication1stLine-managed SMS and phone calls
Team
$99/month
- ✓Alert events250,000 accepted alerts processed each month
- ✓Alert historySearchable alert records for 365 days
- ✓Users and respondersNo per-person limits
- ✓Surge protectionExtra room for sudden alert bursts
- ✓Event packsExtra 100,000 alert events when needed
- ✓First overage graceOne grace period after crossing plan volume
- ✓Managed communication1stLine-managed SMS and phone calls
Scale
$299/month
- ✓Alert events1,000,000 accepted alerts processed each month
- ✓Alert historySearchable alert records for 730 days
- ✓Users and respondersNo per-person limits
- ✓Surge protectionExtra room for sudden alert bursts
- ✓Event packsExtra 100,000 alert events when needed
- ✓First overage graceOne grace period after crossing plan volume
- ✓Managed communication1stLine-managed SMS and phone calls
Pricing is based on alert volume and retention, not team size.
Choose a plan by monthly alert flow, history window, and whether you want communication handled for you.
Alert events
Accepted alerts that 1stLine receives and processes during the month.
Alert history
How long alert records remain searchable for review, incident follow-up, and postmortems.
Users and responders
No per-user or per-responder limit. Add every teammate, escalation target, schedule, and service.
Surge protection
Extra room for sudden alert bursts, so a spike during an incident doesn't feel like a punishment.
Event packs
Optional packs of 100,000 additional alert events for months when your alert volume exceeds the plan allowance.
First overage grace
A grace period the first time a billing period crosses the plan's included alert event volume.
Managed communication
1stLine-managed SMS and phone calling for escalation. When it is not included, you can still bring your own Telnyx or Twilio integration.
| Plan |
Price |
Alert events |
Alert history |
Users and responders |
Surge protection |
Event packs |
First overage grace |
Managed communication |
| Free |
$0/month |
1,000 |
30 days |
No limit |
× |
× |
× |
× |
| Public Preview |
$0/month |
1,000,000 |
365 days |
No limit |
✓ |
✓ |
✓ |
× |
| Starter |
$29/month |
25,000 |
180 days |
No limit |
✓ |
✓ |
✓ |
✓ |
| Team |
$99/month |
250,000 |
365 days |
No limit |
✓ |
✓ |
✓ |
✓ |
| Scale |
$299/month |
1,000,000 |
730 days |
No limit |
✓ |
✓ |
✓ |
✓ |